Communication Protocol
Applicable to:
Cubs
Grizzlies
Brown Bears
Silvertips
Teddy Bears
Kodiaks
Black Bears
Polar Bears
Gummy Bears
Panda Bears
COMMUNICATION PROTOCOL
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Primary Coach (Athlete’s Coach)
- This is the person(s) you should talk to the most!
- For concerns or questions related to your athlete's training, performance, technique, and progress.
- To request clarification on training schedules, attendance, or specific drills.
- To discuss a scheduling conflict.
- If your athlete is absent from practice and needs to inform the coach about missed sessions or upcoming conflicts.
- To discuss goals, competition performance, and any individual athlete-related needs.
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General Administration (admin@whitehorseglacierbears.ca)
- For general club-related inquiries or if you’re unsure who to contact.
- Questions about membership registration, general policies, or club events.
- To update or change your contact information or athlete’s personal details.
- If you have questions about upcoming events or schedules that do not require coaching-specific details.
- Fundraising, Volunteer and Officiating questions
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General Finance (finance@whitehorseglacierbears.ca)
- For inquiries related to your membership fees, billing, or payments.
- To request receipts or clarify charges and payments.
- To inquire about refunds or financial statements.
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Board of Directors (board@whitehorseglacierbears.ca)
- For concerns about club policies, governance, or strategic decisions.
- To raise concerns or suggestions that affect the overall direction or functioning of the club.
- If you would like to become more involved with the club’s governance or volunteer opportunities.
- For major issues or concerns that have not been resolved by staff or coaches.
- To request an accommodation related to any WGB Policies
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Executive Director & Head Coach (executivedirector@whitehorseglacierbears.ca)
- For club-wide operational concerns or questions regarding the overall running of the club.
- To address urgent matters requiring executive-level attention or decision-making.
- For high-level questions about general athlete development, club philosophy, or team-wide initiatives.
- To request a payment plan.